“…that business persona that has helped Arrow become the success it is.”
Just a word of thanks and an expression of appreciation for something one does into often see in business: promises fulfilled.
After many months of your diligent and persistent fight against the significant ant problem we had, I do believe the problem has been solved but only because your staff–in particular, Rudy–never gave up and throughout the entire process (not quite an ordeal) everyone on your end with whom I spoke or with whom I had any interaction was not only polite and courteous, but was able to maintain a sense of humor about a very trying situation. A sense of humor in an unpleasant (though, obviously not dire) predicament always helps and I think it is that business persona that has helped Arrow become the success it is.
You’ve helped us in the past when we lived in Lawrence and I’m glad we again went to you for help in our Long Beach home.
JWG – Long Beach, NY
“I will always be grateful.”
To whom it may concern:
This is to inform you that I no longer require your monthly service. It has been months since we have seen any activity. I want to thank you for your service. Everyone who came did a thorough job and was very accomodating. I will always be grateful. I am 90 yrs old and so glad I don’t have to deal with the bugs. Will keep a watchful eye out. Thank you.
Muriel G Balling
“You guys have a treasure in your company with Al”
To Whom It May Concern:
Re: Al Lewis
Hello, my name is Anthony Buzzi and I have been a long time customer with your company. I am writing to let you know how month after month, year after year how lucky I am to have Al as my serviceman. He is the best. He’s always on time, listens to and addresses my concerns, is polite and always thorough. Moreover, if he comes on a day that is raining, he will do the inside work and comeback on another day to complete outside spraying. If he’s running late, he will text me to let me know. You guys have a treasure in your company with Al.
“…What a wonderful,caring, compassionate company!”
Dear Debbie, Jackie and your entire staff
Debbie and Jackie my family and I want to thank you for accepting St. Anthony’s offer of $2000.00 to rid our house of our bed bug nightmare due to hurricane sandy. While other companies turned me away, you understood what our family was going through and helped. God bless you both. Office staff, thank you for listening with a compassionate ear, understanding and making short notice appointments. Exterminators, thank you inspecting, re-inspecting and getting rid of the horrible bugs that invaded out home. Polly, thank you sniffing out all the areas of our home to make sure the bugs were gone. What a wonderful, caring, compassionate company! Once again thank you for helping our family through a very difficult time. .
Gail, Michael, Dario and Dante G. Oceanside, NY
“…Service like this will always keep us coming back!”
Here is the review I just posted on Angie’s List (angieslist.com) mentioning the excellent service I received from Pat today:
“We have been Arrow Exterminating customers for years. (And my parents used them when I was growing up) today’s experience was (I’m happy to say) excellent as usual.I called Arrow this morning to ask for their help in removing a large hornet’s next that my son unpleasantly discovered under the pool deck. I was quoted a discounted price due to our years as an Arrow customer.Pat from Arrow came to my house a few hours later, suited up, and quickly neutralized and removed it. While he was here, he noticed that carpenter ants were active on our house. (We have a carpenter ant contract with Arrow.) He dealt quickly and effectively with them too. After all of this service (in 100 degree weather!), Pat called into the office and arranged for a further discount for us on the hornet nest removal. How could I NOT be delighted with this experience! When you call around, Arrow will not be the cheapest service you find. However, in my experience, they are the best, most reliable, and most likely to provide effective remedies and satisfaction. We tried going cheaper once called another pest control company to handle a silverfish problem and save $100 compared to Arrow. We were very dissatisfied, it was Arrow all the way from that point onward.Thank you, Arrow and Pat!” Service like this will always keep us coming back.
“…He was professional, courteous and I feel that my house is safe again”
Thank you so much for the help that I received today from your company. I was stung by a yellowjacket wasp this morning in my dressing room. I then saw a few dead ones by my window and when I went into my walk in closet, there were at least 50 wasps flying around there. Suffice it to say, I totally freaked out. I am a real estate attorney and called the company that I usually refer my clients to for termite issues, etc. but they couldn’t get anyone out here today. I called your company and the woman on the phone immediately calmed me down and said that she would have someone to my house within an hour and told me that the gentleman who was coming would be Howard. The fee she quoted was I thought incredibly reasonable, considering that it was a Saturday, on such short notice and especially since I have never been a customer of your company. Within a half hour, Howard was here, he came in, told me not to worry, that he would take care of the problem and went to investigate. He found the source of the problem, took care of it and even expressed his concern that my dogs be safe from getting stung. He was professional, courteous and I feel that my house is safe again. Suffice it to say, I will be referring my clients to your company from now on..
“…I cannot but give words of praise and be forever thankful”
I never thought I would have raccoon infestation in my own attic! I cannot but give words of praise and be forever thankful to Arrow Exterminating Co for their services. An experienced operator ,named Jose, diagnosed the infestation as soon as he arrived to my house. After many days of ordeal and nerve-wrecking noise, a mother raccoon and 5 babies were trapped and the entrance to the gutter and siding to the roof was properly sealed, so that no additional animals would have access to my crawl attic. Thank you Arrow and many thanks to the wonderful team, who worked diligently to restore peace of my mind to my household.
Thank you again.
“She was prompt, courteous, and sympathetic of my predicament”
I just want to let you know how much I appreciated speaking with Michele today, she gave me a prompt and courteous response. I also want Arrow to know what a thoughtful and considerate employee they have. She was very professional, yet very aware and sympathetic of my predicament. I appreciate the effort she took to help me. In addition, please know that I am grateful. I have never been disappointed with your service (exterminating or customer) and hope to be a customer for some time to come.
Keep up the great work!
“…….very thorough and informative during his visits”
My wife and I want to thank you for quickly remedying our mouse problem. Your representative, Andres J was very thorough and informative during his visits. We appreciate the prompt service and your staffs’ professionalism.
Floral Park, NY
“I will be happy to recommend Arrow for exterminating services”
Dear Lynette: Thank you so much for your consideration when I spoke to you on the 3rd about an ant problem. Your serviceman, Victor, was most helpful and considerate in explaining the situation of ants to me. I will be happy to recommend Arrow for exterminating services.
“He is honest, complete and professional……””
Because I was so favorably impressed by my experience today , I am sending email to share my compliments and appreciation for measured and professional service of Mike Greene in our home today. My wife believed we had bed bugs, Mike diagnosed another problem, carpet beetles and recommended treatment. Frankly I expected a salesman to throw fuel on fire of my wife’s worry about infestation. Mike did opposite and did very thorough inspection and took time to explain and provide evidence to my wife. Mike did your company a large service today in his honest, complete and professional assessment. Be assured I will speak very highly of your companies honest service and professionalism to my large extended family, business acquaintances and friends. Congratulations on your stellar recruitment and training of honorable staff
“He should be recognized for his outstanding service on behalf of Arrow Exterminating!”
Josh Kletter is the technician that has been servicing us for a few years now. He is very thorough and knowledgeable, answering all my questions. Josh is always pleasant and very accommodating. He should be recognized for his outstanding service on behalf of Arrow Exterminating.