I just want to let you know how much I appreciated speaking with Michele today, she gave me a prompt and courteous response. I also want Arrow to know what a thoughtful and considerate employee they have. She was very professional, yet very aware and sympathetic of my predicament. I appreciate the effort she took to help me. In addition, please know that I am grateful. I have never been disappointed with your service (exterminating or customer) and hope to be a customer for some time to come.
Keep up the great work!