Just a word of thanks and an expression of appreciation for something one does into often see in business: promises fulfilled.
After many months of your diligent and persistent fight against the significant ant problem we had, I do believe the problem has been solved but only because your staff–in particular, Rudy–never gave up and throughout the entire process (not quite an ordeal) everyone on your end with whom I spoke or with whom I had any interaction was not only polite and courteous, but was able to maintain a sense of humor about a very trying situation. A sense of humor in an unpleasant (though, obviously not dire) predicament always helps and I think it is that business persona that has helped Arrow become the success it is.
You’ve helped us in the past when we lived in Lawrence and I’m glad we again went to you for help in our Long Beach home.