Pest Control Reviews

Arrow is the best, I will always call them for my Pest Control Service - job well done

I like their service, only complain is that when I called asking for the service, I wasn't told there were 2 different options for the service I was r... read moreI like their service, only complain is that when I called asking for the service, I wasn't told there were 2 different options for the service I was requesting and automatically put me for the pricier option. Luckily was able to find out about the cheaper option before I paid coz I misheard the amount over the phone and called for clarification. But, to be clear, their prices are very reasonable, even the pricier option. 🙂 hide

Everyone I spoke to was wonderful to work with from Augie who did the initial inspection to the follow up people and the woman I spoke to on the phone... read moreEveryone I spoke to was wonderful to work with from Augie who did the initial inspection to the follow up people and the woman I spoke to on the phone. The only thing I would recommend is to have 1 person do the follow ups because it got tricky to keep having different people come over. Thank you! hide

Excellent service and staff

Polite and very professional workers take time to explain things and help reduce worry

Arrow has been on point from the start with a prompt initial inspection to following up with the services as needed - all inspections and services wer... read moreArrow has been on point from the start with a prompt initial inspection to following up with the services as needed - all inspections and services were done thoroughly and a high level of professionalism from everyone spoke with. All my questions were answered and they put me at ease. We highly recommend Arrow! hide

Excellent service and on time appointment Explained plan of action to try to capture rodent and very knowledgeable

We reached out to a few services for rodent removal and only received estimates over the phone. Arrow was the only company that came out to inspect my... read moreWe reached out to a few services for rodent removal and only received estimates over the phone. Arrow was the only company that came out to inspect my house, identify the problems and provide short-term and long-term solutions for my issue. They were thorough, educational, on-time and VERY effective. At first I had sticker shock at the cost for the service, but after using them for 2 weeks now, I feel it was a great investment for my home. I couldn't be happier. I'm thrilled that I found a team that can help keep my home and family safe. hide

Arrow recognized the urgency of my home issues and set up an appointment the next business day. Specialist Agostino Oliva reported on time although I ... read moreArrow recognized the urgency of my home issues and set up an appointment the next business day. Specialist Agostino Oliva reported on time although I was distracted with finishing up with another vendor doing repairs. Agostino immediately recognized my distress with my home condition and greeted me kindly with compassion. After speaking for just a few minutes he continued his review independently while I finished up my other vendor. He was able to provide his assessment and recommendations quickly and was very willing to answer all of my questions. He continued to respond to all of the various questions on the preparation, as I came across different situations, quickly and clearly. I appreciated that I didn’t have waste time waiting for instructions. hide

The worker that came was Peter Jones.He was polite l am on Oxygen and hard to get around.Peter was great l highly recommend Peter and Arrow Exterminat... read moreThe worker that came was Peter Jones.He was polite l am on Oxygen and hard to get around.Peter was great l highly recommend Peter and Arrow Extermination thanks Judy Adamski hide

I have been a customer for over 25 yrs - and recommending them all that time. The service used to be better when it was family-owned. I know COVID did... read moreI have been a customer for over 25 yrs - and recommending them all that time. The service used to be better when it was family-owned. I know COVID didn't help matters, but when I had a mouse last time (over 10 yrs ago), I called on Sunday. Someone called me back almost immediately. The tech came on Monday. This week, I called on Mon, & the tech didn't get here until today, Friday - towards the end of the 10 - 3 window. The techs are all wonderful, efficient, and knowledgeable - and I think they are overbooked. It is a mismanagement issue. I hope they get their act together before I take my business elsewhere. Very disappointed. hide

The service technician that came was very diligent in putting down the traps and closing open holes with steel wool. He was also very respectful of m... read moreThe service technician that came was very diligent in putting down the traps and closing open holes with steel wool. He was also very respectful of my home. hide

We originally called Arrow because of their commercials…Family owned and operated for decades. We are not related and don’t know a soul at Arrow. We n... read moreWe originally called Arrow because of their commercials…Family owned and operated for decades. We are not related and don’t know a soul at Arrow. We now have an annual contract with them. Their pricing is fair, their servicemen are fabulous…considerate, thorough and extremely knowledgable. It’s a pleasure doing business with them. Thank you Arrow. hide

Matt is excellent. The only issue I had was if you need to reach someone right away you cannot. You have to leave a message and someone will call you ... read moreMatt is excellent. The only issue I had was if you need to reach someone right away you cannot. You have to leave a message and someone will call you back. So frustrating. hide

Mr. Henry was professional and thorough in his inspection of the termite bait stations around the house.

We have been using Arrow for many years. Their staff is professional and reliable. We specifically love Mariano(staff member) since he knows our b... read moreWe have been using Arrow for many years. Their staff is professional and reliable. We specifically love Mariano(staff member) since he knows our building and he always strives for perfection. In addition, he is very knowledgeable of this field hide

Thomas K arrived on time and was extremely pleasant and respectful. He answered all of my questions both before and after the treatment for the nest o... read moreThomas K arrived on time and was extremely pleasant and respectful. He answered all of my questions both before and after the treatment for the nest of Bumblebees under my shrubs on the side of the house. hide

José Padilla is the best! He gives excellent customer service.

We've been with Arrow for a couple of years now and they are excellent. Mariano is exceptional in every way—friendly, knowledgeable, and very thorough... read moreWe've been with Arrow for a couple of years now and they are excellent. Mariano is exceptional in every way—friendly, knowledgeable, and very thorough. He found and addressed the nest of carpenter ants that have been plaguing us in a tree on the property. If you are thinking of going with Arrow ask for Mariano! hide